Effective Date: 24.04.2025

Thank you for visiting Moon Power. Protecting your personal data and privacy is paramount to us. As a German-registered company, Moon Power fully complies with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). This detailed Privacy Policy explains how we collect, use, protect, and handle your personal information.

Data Controller

Moon Power Technologies UG (haftungsbeschränkt)
Address: Handjery Str.99, 12159
Email: privacy@moonpower.shop

Personal Data We Collect

Information You Provide to Us

• Registration Information: Name, email address, postal address, telephone number, and payment details.

• Order Information: Order history, product preferences, shipping information.

• Communications: Emails, messages, or other interactions with our customer support team.

Information We Automatically Collect

• Technical Data: IP address, browser type, operating system, referring URLs, page visits, and browsing behaviors on our site.

• Cookies and Tracking Technologies: We utilize cookies, pixel tags, and web beacons for enhanced user experience, website performance tracking, and analytics.

Legal Basis for Data Processing

Under GDPR, our legal bases for processing your personal data include:

• Consent: When you explicitly consent to data processing for specific purposes.

• Contractual Necessity: Processing is essential to fulfill our contractual obligations (order processing, customer support).

• Legitimate Interest: Enhancing our website, improving product offerings, fraud prevention, and marketing purposes.

• Legal Obligation: Compliance with legal requirements and regulations.

Purposes of Data Collection

We use your personal data for the following purposes:

• Processing and fulfilling your orders and transactions.

• Providing customer support and managing customer relationships.

• Communicating promotional offers, news, and updates about our products and services (you can opt-out anytime).

• Analyzing user interactions to improve our website and service offerings.

• Ensuring security, fraud prevention, and compliance with legal obligations.

Sharing Your Personal Data

We may share your personal data with:

• Service Providers: Third-party partners involved in payment processing, shipping, marketing, and data analysis.

• Compliance and Protection: Authorities, law enforcement agencies, or other entities when legally required or to protect our rights, assets, and safety.

We ensure all third-party service providers comply with GDPR requirements and implement adequate safeguards to protect your personal data.

Data Transfers Outside the European Economic Area (EEA)

If we transfer personal data outside the EEA, we ensure adequate protection measures, such as standard contractual clauses approved by the European Commission, to maintain the security of your data.

Data Security

Moon Power employs robust technical and organizational measures to secure your personal data against unauthorized access, disclosure, alteration, or destruction. Our systems utilize encryption, access controls, secure servers, and regular security audits.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by applicable laws and regulations. Once no longer needed, your data is securely deleted or anonymized.

Your Data Protection Rights

Under GDPR, you have several rights concerning your personal data:

• Right of Access: Request access to your personal data.

• Right of Rectification: Correct any inaccuracies in your personal data.

• Right to Erasure (Right to be Forgotten): Request deletion of your personal data.

• Right to Restriction of Processing: Limit how your data is processed.

• Right to Data Portability: Obtain and reuse your data across different services.

• Right to Object: Object to the processing of your data in specific circumstances.

• Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, contact us via email at privacy@moonpower.shop.

Use of Cookies

We use cookies to improve website functionality, analyze site traffic, and enhance your user experience. You can manage cookie preferences through your browser settings, although disabling cookies may limit certain functionalities of our website.

Third-Party Links and Services

Our website may contain links to third-party websites or services. Moon Power is not responsible for the privacy practices of these external sites. We advise reviewing their individual privacy policies.

Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy periodically. Any changes will be posted on this page, with an updated “Effective Date.” We encourage you to review this policy regularly.

Contact Us

For any inquiries, requests, or concerns about your privacy and our data processing practices, please contact:

Moon Power Technologies UG (haftungsbeschränkt)
Address: Handjery Str.99, 12159
Email: privacy@moonpower.shop

Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the supervisory authority in Germany:

Federal Commissioner for Data Protection and Freedom of Information
Bundesbeauftragter für den Datenschutz und die Informationsfreiheit (BfDI)
Address: Graurheindorfer Straße 153, 53117 Bonn, Germany
Website: www.bfdi.bund.de

Thank you for trusting Moon Power. Your privacy and the protection of your personal data remain our top priorities.