At Moon Power, we believe that when you choose powerful products, you deserve powerful service to match. That’s why we offer one simple, premium shipping method that reflects our commitment to speed, reliability, and customer satisfaction. No complicated tiers, no hidden fees—just the best we can offer, every single time.

Global Delivery, Simplified

We proudly ship worldwide, ensuring that no matter where you live, you can enjoy the benefits of Moon Power’s cutting-edge charging solutions. From major metropolitan hubs to remote regions, our shipping service is designed to deliver fast, secure, and hassle-free.

Our Shipping Method: Premium Express Delivery

We’ve eliminated confusing choices and committed to a single, high-performing shipping method that offers:

• Fast Delivery: Most orders arrive within 3–7 business days, depending on your location.

• Real-Time Tracking: As soon as your order is shipped, you’ll receive a tracking link to monitor its journey every step of the way.

• Priority Handling: All orders are processed with priority to ensure minimal delays from warehouse to your doorstep.

• Reliable Logistics Partners: We work exclusively with trusted global carriers like DHL, FedEx, UPS, and Deutsche Post, selected for their speed, security, and worldwide reach.

Flat-Rate, Transparent Pricing

We’ve simplified pricing to make things easy:

• A flat-rate shipping fee is applied at checkout based on your country.

• No additional or hidden handling fees.

• Shipping costs are clearly displayed before order confirmation.

Fast Order Processing

• Orders are processed within 24–48 hours of payment confirmation.

• Orders placed on weekends or public holidays are processed the next business day.

Customs, Duties & Import Taxes

• Orders shipped internationally may be subject to customs duties or import taxes, depending on your country’s regulations.

• These fees are not included in the product or shipping price and are the responsibility of the recipient.

• We recommend checking with your country’s customs office for more information.

Shipping Notifications & Tracking

Once your order is dispatched, you will receive:

• A confirmation email with your tracking number

• A direct link to track your shipment online in real time

Delivery Concerns or Issues?

Our dedicated customer support team is here to help:

• Email: support@moonpower.shop

• Phone: +49-17673267606

Whether it’s a delivery delay, customs concern, or product issue, we’ll resolve it swiftly.

Accurate Shipping Information

Please double-check your shipping address at checkout. Moon Power is not responsible for deliveries lost due to incorrect or incomplete address details provided by customers.

Returns and Refunds

For returns or refund inquiries, please see our Refund and Returns Policy.

At Moon Power, shipping isn’t just a logistics service—it’s part of the customer experience. That’s why we’ve chosen to focus on one fast, premium delivery method. Because when you invest in quality, we believe the delivery should be just as powerful.