At Moon Power, we believe in creating a smooth, transparent, and customer-first shopping experience. While we strive to process and ship your orders as quickly as possible, we understand that sometimes circumstances change. That’s why we have created a comprehensive and detailed Cancellation Policy to support you.

Order Cancellation Window

1. Before Shipment

You may cancel your order at no additional cost as long as it has not yet been shipped. This typically means:

• Within the first 12 to 24 hours after placing your order.

• Before you receive your shipping confirmation email.

Cancellations requested within this window will be fully honored, and a full refund will be processed to your original payment method.

2. After Shipment

If your order has already been dispatched and you have received a shipping confirmation, it is no longer eligible for cancellation. However, you are still entitled to initiate a return under our Refund and Returns Policy.

We recommend checking your email promptly after placing your order to ensure timely cancellation if needed.

How to Cancel an Order

To cancel your order, please contact our support team as quickly as possible using the following methods:

• Email: support@moonpower.shop

• Phone: +49-17673267606

Please include the following details in your cancellation request:

• Your full name as used for the order

• The order number

• Your email address associated with the order

• The reason for cancellation (optional but appreciated, as it helps us improve our service)

Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM CET. We aim to respond to all cancellation requests within 24 hours.

Refund Processing

If your order cancellation is successful:

• The full amount will be refunded to your original payment method.

• Refunds are usually processed within 3–5 business days, but may take up to 10 business days depending on your bank or payment provider.

• You will receive a confirmation email once the refund has been processed on our end.

Exceptions to Cancellation Eligibility

Some products and circumstances may not be eligible for cancellation:

• Customized or personalized items (e.g., engraved or made-to-order items)

• Orders placed during major sales, limited-time promotions, or clearance events

• Orders already marked as fulfilled or shipped

Can I Modify Instead of Cancel?

If you would like to:

• Change your shipping address

• Swap a product for a different variant or model

• Add or remove items from the order

Please contact our support team immediately. We may be able to make changes if the order is still being processed and hasn’t been packed or shipped.

Orders Cancelled by Moon Power

In rare circumstances, Moon Power reserves the right to cancel an order. These may include:

• Fraud detection or flagged transactions

• Payment verification failure

• Inventory or stock issues

• Shipping to restricted or unsupported regions

In such cases, you will be notified via email and receive a full refund.

Contact Information

If you have any questions or concerns about our Cancellation Policy, feel free to reach out:

• Email: support@moonpower.shop

• Phone: +4917673267606

We are here to ensure your experience with Moon Power remains smooth, transparent, and dependable.

At Moon Power, we understand that flexibility matters. Whether you’re adjusting plans or changing your mind, we’re here to support you with an easy and respectful cancellation process. Thank you for trusting Moon Power.