At Moon Power, we value transparency, trust, and honest feedback. That’s why every review on our website reflects the genuine voice of real customers who have purchased and used our products. This page outlines how we collect, verify, and display customer reviews to ensure authenticity.

How Reviews Are Collected

We collect reviews through:

• Verified Purchases: After completing a purchase, customers receive an invitation via email to review the product.

• On-site Review Forms: Only customers who have placed an order can submit a review through their account dashboard.

Verification Process

To ensure the authenticity of each review:

• Reviews are linked to verified order numbers.

• Each submission is screened for spam, inappropriate content, or attempts to manipulate ratings.

• We do not allow anonymous reviews or reviews from users who haven’t made a purchase.

Display of Reviews

• All approved reviews are published without edits, unless they contain prohibited language or personal information.

• Both positive and critical feedback is displayed to offer a balanced view.

• We may respond to reviews to offer support or thank customers for their input.

Review Moderation Guidelines

Our moderation process aims to maintain quality and authenticity:

• Allowed: Honest product feedback, constructive criticism, and personal experiences.

• Not Allowed: Hate speech, offensive language, promotional content, or fake testimonials.

Why Authentic Reviews Matter

• Help new customers make informed purchasing decisions.

• Create a transparent shopping environment.

• Allow us to continuously improve based on genuine feedback.

Report a Review

If you believe a review on our website is misleading or violates our guidelines, please contact our support team at:

• Email: support@moonpower.shop

We will promptly investigate and take appropriate action.

Commitment to Honest Commerce

At Moon Power, our goal is to create an honest and supportive community. Every review contributes to that mission. We are committed to maintaining an environment where every opinion matters—and where your voice is always real.

Thank you for trusting Moon Power.